A little something about us...

Sendthat is an online delivery booking service, designed to break down the walls of the transport industry to give you access to big business pricing and expertise. Our team of experts have designed a transparent and seamless user experience to provide a service that is easy to understand and competitively priced, all from the comfort of your own home.


Why Sendthat?

Because you can! Expert advice in turnaround times. Access to big business pricing. Full tracking on deliveries. You get what the big guys have access to, all from your own home or office. When it’s your money, we give you comfort in knowing what you’re paying for.


Sender's Frequently Asked Questions

Good question! A standard cardboard box that is square and rigid, will allow the package to be stable and strong enough to protect the goods during transit. If the carton contains loose and/or fragile items, be sure to wrap the items individually and use adequate stuffing materials (i,e packing nuts, bubble wrap) to minimise the likelihood of breakages.

Shipping flimsy, soft and uneven/circular packaging increases the chances of damages, and wrapping cartons in plastic, bubble wrap or other materials, and may also incur manual handling charges.

For more information on specifications, please refer to our packaging guide.

All transport vehicles have both weight and space constraints. Depending on which is greater, the transport companies will either work off the total weight or the total space that your item occupies. To ensure you get the most value from your shipping experience, please ensure that your items are measured and declared and accurately.

Both are critical factors to how a transport company makes money. In order to charge you correctly, a transport company will either work off the total weight or the total space your item takes up - whichever is the greater. Asking you to measure and weigh your item is to check how much space you’ll be taking up on their vehicles.

It’s best to place your item(s) on a flat surface and use a ruler or tape measure to get these dimensions. Be sure to also weigh your item using an accurately calibrated scale.

Please note: all transport companies will also conduct their own checks. If it is found that freight is under-declared, additional charges will be incurred.

It can vary depending on the carrier that you select. Sendthat specialises in small packages and would recommend ensuring that your packages are under the following size limits. This is based upon average specs provided across all our carriers and exceeding them could incur further surcharges.

Length: 117cm, Width: 60cm, Height: 60cm.
Maximum Dead Weight: 20kgs

If unsure, please check out our Packaging Guidelines resource, or reach out to our team for assistance :)

Dangerous Goods are substances that are corrosive, flammable, explosive, spontaneously combustible, toxic, and oxidising or water reactive. These goods can be deadly and can seriously damage property and the environment. By default, Sendthat will not move anything classed as dangerous goods, however please contact our team to make alternate arrangements with our parent company.

That’s ok. Sometimes drivers get busy and just can’t make it to the pickup. But this doesn’t mean they’ve forgotten you. Your pickup would have been rescheduled for the following day. Our team keeps a keen eye on the bookings made for that day, so they will pro-actively follow it up the next day. If any significant issues arise, we'll be in touch.

**Please note, that in the midst of COVID-19 and extreme weather, delays in collection may occasionally arise**

SendThat does not offer a packaging service. It is very important that your item(s) is packaged securely and as to the manufacturer’s specification or an appropriate equivalent.

Freight collection and parcel delivery typically takes place during between 9am to 5pm during business days. Depending on the carrier selected, delivery can sometimes be completed on a Saturday as well.

No. We are unable to deliver to PO Boxes or Parcel Lockers.

Sendthat deliveries are eligible for protection under our SendGuard Warranty. All bookings are automatically opted in at checkout, and If your package is lost or damaged, you are covered for up to $1500 of your freight's value. If you need to make a claim, feel free to reach out to our friendly team.

If opted out, please be advised that freight sent through SendThat will travel at the sole risk of the owner and SendThat and our partners cannot be held liable for any loss or damage to the goods (See Terms and Conditions of Carriage). It’s extremely important that you really consider ‘the worst case scenario’ if you choose to send something fragile or of considerable monetary value.

Yes, we can! However, please note that if there is no one home to accept the delivery, it is at the drivers discretion whether or not they are able to leave the item in a safe place. If they feel it is unsafe, a card will be left (which may include an additional fee) and the receiver will need to collect the items from the nearest depot or collection spot. If a redelivery needs to be organised this will come with an additional cost to the payee at a later date. Please contact our friendly team to organize the re-delivery or collection from an alternate delivery point.

Once the consignment has been processed the address is set. If the item has not been picked up yet, contact us and we can organise a new consignment for you at no additional cost. However, if the item has already been picked up and in transit, we will need to redirect the items with the carrier. This will come with an additional cost to the payee at a later date.

We currently only offer payment options via Credit Card

No. Your packages(s) can be left in a safe place for the driver to easily see and access. If you have any special instructions, contact us ahead of time so that we may communicate this with the carrier.

Yes. All labels provided by SendThat have a barcode which will allow a carrier to scan each item allowing for transit updates throughout the delivery.
All transit updates for live deliveries are available to the sender at sendthat.com.au/track-delivery and in a limited capacity for the receiver via SendThat’s receiver notifications email.

Yes. But only if you have entered their email address into the receiver’s delivery instructions. SendThat will generate an automated email which will direct the receiver onto their own Track and Trace page. If you are sending a surprise gift and do not want the receiver to know, insert another email address (i.e. your work email) as the receiver so you can still track it!

Yes you can, however cancellation/change of details fee will apply. For cancellations or changes to your booking please contact us on help@sendthat.com.au
Receiver's Frequently Asked Questions

You sure can!

All labels provided by SendThat have a barcode which will allow a carrier to scan each item allowing for transit updates throughout the delivery.

All transit updates for live deliveries are available to the sender at sendthat.com.au/track-delivery and in a limited capacity for the receiver via SendThat’s receiver notifications email.

Once the consignment has been processed the address is set. If the item has not been picked up yet, contact us and we can organise a new consignment for you at no additional cost. However, if the item has already been picked up and in transit, we will need to redirect the items with the carrier. This will come with an additional cost to the payee at a later date.

Yes, we can! However, please note that if there is no one home to accept the delivery, it is at the drivers discretion whether or not they are able to leave the item in a safe place. If they feel it is unsafe, a card will be left (which may include an additional fee) and the receiver will need to collect the items from the nearest depot or collection spot. If a redelivery needs to be organised this will come with an additional cost to the payee at a later date. Please contact our friendly team to organize the re-delivery or collection from an alternate delivery point.

Deliveries usually take place between 9am to 5pm during business days. Depending on the carrier selected, delivery can sometimes be completed on a Saturday as well.

Fear not! Your parcel is likely still on its way. Occasional delays may occur, but our team is keeping a keen eye on all deliveries. We are pro-active in following up any deliveries that show signs of delay, but if you have any concerns, our lines are always open.

Still Have Questions?

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