Our carriers are always working hard to deliver your packages in a safe and timely manner, but we know that sometimes accidents can happen. There's nothing more frustrating than finding out that your package has either been damaged or lost in transit, and so our expert team have developed a warranty program that gives you assurance when things don't go according to plan.
Our SendGuard program was lovingly put together by our expert team to give you the peace of mind that you deserve. For an additional fee of $2.50, your delivery is protected with cover up to the value of $1500.00 (exclusions apply). Your delivery is automatically opted in at checkout, however you are given the option to opt out if you please.
That's great! All you need to do is checkout as normal via our booking page and you're good to go! Here are some extra notes to be mindful of.
For more information regarding our SendGuard program, click here to see our terms and conditions.
We understand that you may feel that it's not entirely required for the nature of your package. Feel free to deselect the option during booking to opt out of the program. Please keep in mind however that if you choose to do so, your freight will travel at the consignor's sole risk, and you will need to make your own insurance arrangements. For more information, click here to see SendThat terms and conditions.
Easy peasy! If you need to make a claim, please get in touch with our friendly team within 7 days of dispatch (delays will be considered). Claims are also assessed within 7 days, and if approved, will be paid out.
To make a claim, please Click here.